George Smith, CEO Interview

George Smith, CEO of Westlake Ace Hardware, is interviewed by Thinking Bigger Business Media Inc.  Smith shares insights for building a strong customer-service focus in light of changing consumer lifestyles by providing answers and "how to" information to customers, and by implementing a customer insights program to gain ongoing feedback from shoppers. Westlake Hardware was recently named Retailer of the Year by Home Channel News, the leading hardware and home improvement industry trade publication. LISTEN