Westlake’s Core Values are the foundation of everything we do. We are committed to doing the “right thing” for our customers, our associates and for the communities we serve.
For Our Customers
In our stores, the customer is our number one priority. We strive to provide a clean, organized and welcoming atmosphere with knowledgeable and friendly associates ready to assist them with all of their projects, whether those projects are in home repair, home maintenance or lawn and garden. Creating a great shopping experience for customers begins with hiring the best people and creating a great workplace for all team members.
For Our Associates
People are Westlake’s greatest asset. We respect and recognize our associates for their hard work and contributions. We understand the value of the individuality of each associate, and we try to build an inclusive environment that leverages individual strength for the betterment of the entire team. We offer all associates the opportunity to grow their skills and achieve their career aspirations. Whether they work in stores, the distribution center or in the corporate office, all of our associates are:
- Empowered to do the right thing for the customer.
- Encouraged to innovate.
- Expected to contribute ideas and create solutions.
For Our Communities
Westlake strives to be a good neighbor and community partner. We invite our community members to work with our store teams to raise awareness for causes and to support local not-for-profit organizations. As a company, we make financial contributions to support our communities and civic organizations. We also encourage volunteerism.
Westlake Hardware: a Learning Organization
Westlake’s history is filled with many successes. In today’s ultra-competitive retail market, each success must fuel the next. We continue to become more efficient and more effective in providing customers with the best shopping experience possible – all to differentiate ourselves from the competition. To do this, we make decisions based on facts and information, not gut feel. We also strive to innovate and challenge ourselves to become better and more competitive each day.