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At Westlake, our objective is to provide the neighborly advice and first rate products and services you need to accomplish any home project your heart desires. If you need specific advice or information regarding a product or service, we suggest you contact the Westlake Hardware store nearest you. Frequently Asked QuestionsWhat are your store hours?Our hours can vary slightly from store to store. Just enter a zip code or city/state in our store locator to check the hours at a specific location. Can I have an item special ordered?Yes. If you don’t find an item at your local Westlake Hardware, we can order more than 60,000 items from Ace Hardware. If Ace Hardware doesn’t have it, we can also order items directly from the manufacturers featured in our stores. What credit cards do you accept?Westlake Hardware stores accept Mastercard, VISA, Discover and American Express. Is there a Westlake Hardware credit card?Yes. Westlake Hardware issues a commercial and business credit card with a 30-day revolving account. What is your return policy?You may return your purchase to any Westlake Hardware within 30 days. Can I get a replacement receipt?Yes. Simply contact the store where you made your purchase. Do merchandise credits expire?No. Your merchandise credits are always good at the store where they were issued. Where can I use merchandise credits?You can only use store credits at the Westlake Hardware store where the credits were issued. Who do I contact regarding lost/stolen merchandise credits or if there are problems with my merchandise credits?Contact the store that issued your merchandise credits. How do I sign up for ACE Rewards?There are two ways to sign up for an Ace Rewards Account:
How does the ACE Rewards program work?It’s easy! You receive 1000 points just for completing the application. After that, you receive points every time you use your card when making a purchase. For every dollar you spend at Westlake Hardware, you receive ten points. You receive double points for Ace Red Hot Buys. Who do I contact with changes, comments or problems regarding Ace Rewards?For questions concerning your Ace Rewards account, call customer service at 1-866-290-5334. To update your account information, you can either call customer service at the same number or visit any Westlake Hardware location. How do I buy a Westlake Hardware gift card?You can purchase gift cards at any Westlake Hardware location or order them online. Where can I use my Westlake Hardware gift card?You can use your Westlake Hardware gift card at any Westlake Hardware location. Who do I contact regarding lost/stolen Westlake Hardware gift cards or if I have a problem with my gift card?Contact the store where the card was purchased. If you bought your gift card online, call 1-800-848-4307. Where/how do I get rebate forms?Your cashier should give you any applicable rebate form at the time of your purchase. Some rebate forms are also available online through ACE Hardware at AceHardware.com. Who do I contact regarding the timing or processing of a rebate?Many rebates take between six and eight weeks to process. If a rebate is taking longer than expected, there are a few ways to check on its status:
How do I get on Westlake Hardware’s email list?You can easily sign up to receive emails from Westlake Hardware with our [email sign up form][link to email sign up form]. Who do I contact with comments, questions or concerns about service, merchandise or stores?There are a few ways to comment or raise concerns with your Westlake Hardware experience:
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