Returns & Warranties
Buy too much, get the wrong size, have a problem or just a change of heart? Westlake Ace Hardware makes returns easy. We accept returns within one year from the original purchase date (some exclusions apply*).
Can’t find your receipt? If you present the method of payment or the Ace Rewards number used we should be able to look up the transaction. If the transaction cannot be found, our policy is to issue a Westlake Ace Hardware gift card based on the lowest selling price in the last 90 days. Refunds without a receipt require a valid driver’s license. For purchases made by check, refunds within seven days will be issued as a Westlake Ace Hardware gift card.
*Exclusions include: 1) Gas powered equipment, Craftsman tools over $150 and generators, which must be taken to an authorized service center; 2) Custom tinted paint and custom cut goods (screen, chain, rope, glass, etc.) cannot be returned. 3) Trees, shrubs and perennials are guaranteed for one year. Roses, dogwoods, tropical plants and all other live goods cannot be returned.