Company Culture

OUR COMPANY

Our Vision: To be the best, most helpful hardware stores on the planet.
Our Mission: To be the retailer of choice to work, shop, and invest.
Our Core Values form the foundation of Westlake ACE Hardware and shape our attitudes, actions, and decisions:

  • Service
  • Passion
  • Respect
  • Integrity
  • Teamwork
  • Excellence

As a company we continually change and grow in order to become more efficient and affective in providing customers with the best shopping experience possible. We always want to listen to our shoppers to improve and stay relevant to their needs. In today’s ultra-competitive retail market, we work hard to differentiate ourselves from our competitors.

 

OUR CUSTOMERS

In our stores, the customer is our number one priority. We strive to provide a welcoming atmosphere where they are greeted with a friendly and knowledgeable Westlake team-member who is ready to assist them with all of their needs. Our goal is to wow our customers with amazing customer service!

 

OUR ASSOCIATES (Team Members)

We believe our associates are our greatest asset. We respect team members’ uniqueness, talents, and strengths and try to help them achieve their career aspirations. The backbone of our company’s success is the hard work and contribution of each associate.

One way we live out our core values is through our associate-helping-associate assistance program called Helping Hands. This allows us to financially help a Westlake team member facing a life-altering crisis.

Our associates are:

  • Empowered to do the right thing for our customers
  • Encouraged to think outside the box
  • Expected to share ideas and help create solutions

 

OUR COMMUNITIES

Westlake is passionate about being a good neighbor and community partner. Whether that means working with civic leaders to increase awareness for causes, raising money for Children’s Miracle Network, or donating supplies to and partnering with agencies that assist the under-privileged, our goal is to invest in and engage with the communities in which we work and live. We believe we were put on this earth to help others.

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